Shipping Policy
Processing Time
Orders are typically processed within [X] business days from the date of purchase. During peak seasons or holidays, processing times may be slightly longer. Please note that weekends and public holidays are not considered business days.
Standard Shipping: Estimated delivery time is [X] to [Y] business days.
Express Shipping: Estimated delivery time is [X] to [Y] business days.
Order Tracking
International Shipping
Undeliverable or Returned Packages
In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or failure to claim the package from the carrier, we will attempt to contact you for clarification. If the package is returned to us, you have the option to have it reshipped at an additional cost or receive a refund minus the original shipping fees.
Order Issues and Support
If you encounter any problems with your order, such as delays, damages, or missing items, please reach out to our Customer Support team within [X] days of receiving your package. We will work diligently to resolve the issue and provide you with the best possible solution.